Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-06 Person 5 5 0

The service has been brilliant the calls and updates make this process so much more better.

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Community Services - Essex Partnership University NHS Foundation Trust 2024-03-06 Person 5 5 0

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Community Services - Essex Partnership University NHS Foundation Trust 2024-03-06 Person 5 5 0

Karen and Mel were a great helper, Explain everything in deep and given support we needed. Thank you Ritesh & Khushbu

Everything was perfect

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 4 5 0

Treated with care and respect.

Nothing so far.

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 4 5 0

The staff I have spoken with in the Mental Health team have all been incredibly informative, kind and calm. I have been respected as a holistic person, rather than just a single symptom. I have appreciated very much the contrast between how I am usually treated to how I have been treated here. In particular Sophie and Carley have been brilliant, but so have any other team members I have so spoken with. I have had very negative experiences with other NHS professionals and this team has made me feel much safer and I wanted to make sure that their managers were aware how grateful I am to have been treated this way at a time where everyone knows how difficult it is to be an NHS professional. The quality of their service has been truly outstanding and I am very grateful to have been treated so well and been kept informed about the process of getting diagnosed and how I can be supported. Thank you.

The main improvements would come at a governmental level with funding to NHS services to be increased so you have the capacity to hire and train more professionals to continue this incredibly necessary service and alleviate the pressure on an already oversubscribed service. Other changes that need making are to the broader NHS with funding of more doctors and GPs to catch issues earlier on. This would mean people being paid a liveable and fair wage. I somehow doubt that is within the remit of this team.

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 5 5 0

A very thorough process with a good explanation on the way forward

nothing

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 5 5 0

The member of the Mental Health team that I saw was brilliant. She really took her time to listen and to go into detail with me on all questions.

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 5 5 0

I felt listened to and understood what was being said

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Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 5 5 0

The lady that helped me was brilliant. Looked after me and explained everything, even tho I took my 2 year old she was very understanding.

Nothing!

Community Services - Essex Partnership University NHS Foundation Trust 2024-03-05 Person 1 5 0

Still waiting years for any kind of treatment that wasn't a fob off referral to a 3rd party service that just tells you to go back to the mental health team Have no faith or trust in the service as requests for meetings, care plans and transfers of care are all totally ignored and 90% of the staff are barely capable of being understood on the phones and rude beyond belief

Provide any of the actual help recommended